1. How long does shipping take?
Standard shipping: 7-15 working days for shipping and 3-5 working days for processing.
Rush shipping: 4-7 working days for shipping and 3-5 working days for processing.
You can refer to our shipping policy.
2. I would like to have recommendations for choosing the size of my canvas
1 or 2 people, choose at least 30x40cm / 12x16in
3 to 5 people, choose at least 40x50cm / 16x20in
+5 people, choose at least 60x80cm / 24x32in
For regular and personalized kits:
The larger the canvas size, the better the picture detail will be.
3. Can I make changes to my order once it has been placed?
We process our orders very quickly to get you your product as soon as possible. We can change the order before delivery, can't change after delivery.
4. How do I track my order online?
Once your order has been shipped, you will receive an email with the courier number and tracking link.
5. Can you ship to an international address?
Yes! We are shipped worldwide.
6. How can I cancel my order?
You can cancel your order before your item is shipped:
a. Your order could be fully refunded within 24 hours after purchasing.
b. Your order could only be partially refunded more than 24 hours after purchasing.
7. What should I do if my order tracking is not updating?
Company: Hefei Lianghe E-Commerce Business Department
Contact Number: +86 17775357767
Contact Email: firstname.lastname@example.org
Address: Room 615, Building 1, Circular Trade Center, No. 9780, Fanhua Avenue, Economic and Technological Development Zone, Hefei City, Anhui Province, China