Customers have 30 days from the date of receive to change their mind and return the items without explaining the reason and Topdiamondart has to issue a refund; If valid days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange. You can request a return by contacting us at firstname.lastname@example.org. No restocking fee is to be charged to the consumers for the return of a product. Please attach the photos of the item you received to the email which you contact our service team to make a return. We will review whether it can be returned or exchanged within 3 working days. In this way, we can improve our service quality and fulfill your return request as soon as possible.
To be eligible for returns, please confirm that:
Items to be returned remain unused, undamaged, unwashed, and in original packing with the original label, otherwise, it will not be returned or exchanged.
a. If the return is due to our problems (such as incorrect products, quality problems of products), we will provide a full refund or free exchange for you. Topdiamondart pay the freight.
b. If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), refund or exchanges the buyer should pay the freight.
Gift cards are not returnable.
The following details will be required:
* Your name
* Your address and contact number
* Order number
* Part name
* Date of purchase
* Reason for return of the item
2. Damaged Products
Any items damaged on arrival can be returned to Topdiamondart for a full refund. Please note that if the damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.
All shipments shall be checked thoroughly for damage at receiving before accepting and especially before signing on the carrier's delivery paperwork.
Upon freight shipment being signed for acceptance, it becomes a binding document as to the condition of the products on delivery. We cannot process any shipping damage claim if you accept the delivery by signing such documents.
If a damage is found at delivery, both you and the delivery driver must make notes on BOL or other paperwork detailing the found damage, description of damage, time/date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked BOL or any other documents presented by carrier.
If refusal of the shipment is needed due to severe damage, DO NOT sign the delivery carrier's BOL document indicating that you accept the delivery and/or just refuse the package.
Contact Topdiamondart reporting the damage by forwarding the marked BOL copy, any other documents and pictures.
For further information on return authorization, please contact us at email@example.com.
3. Return address
The return address will be sent by mail, not the mailing address. If you return the item without contacting us, we will not handle it, all responsibility is borne by the customer.
When we receive your return/exchange, we will inspect the item in 3 working days and then provide a replacement for an exchange or issue a refund.
The refund will be returned in 7 business days after receiving your returns and verification, please check your account.
There might be a little delay in your fund return request.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You can cancel your order before your item is shipped:
a. Your order could be fully refunded within 24 hours after purchase if it has not been shipped.
b. Your order could only be partially refunded more than 24 hours after purchasing.
Please contact us at email@example.com when you want to cancel your order.
6. Changing Shipping Address
We encourage you to have your shipping address double-check before and after order checkouts. 24 hours are given to have your shipping details revised. For urgent concerns, please keep in touch with us.
7. Customs Duties & Clearance
Your destination country/region may require value-added tax (VAT), other taxes and/or customs fees. These additional taxes or customs clearance fees are the responsibility of Topdiamondart.
Company: Hefei Lianghe E-Commerce Business Department
Contact Number: +86 17775357767
Contact Email: firstname.lastname@example.org
Address: Room 615, Building 1, Circular Trade Center, No. 9780, Fanhua Avenue, Economic and Technological Development Zone, Hefei City, Anhui Province, China